Frequently Asked Questions:
Is it possible to get a product in a different metal or size/length?
We love making special orders! Let us know what you'd like at firstname.lastname@example.org and we'll let know if it can be done. We can do most designs in other metals, necklaces in different lengths, rings and bracelets in other sizes, etc.
How long will it take for my order to ship?
If an item is in stock we will ship within 2 business days. Since we make everything in our Brooklyn studio, if an item is out of stock it can take 2-3 weeks depending on the piece. We will email you if an item is out of stock with the wait time. If you need a piece by a certain date, email email@example.com to check availability.
Do you ship internationally?
Yes! Just check international shipping at checkout.
Can I return my order?
For returns email firstname.lastname@example.org with your invoice number for shipping instructions.
Items can be returned for a full refund up to 14 days after receiving. All special orders are final sale. Unless an item is damaged or we made a mistake, the customer is responsible for the return shipping costs.
Merchandise must be in original condition in order to be eligible for return.
Since we are not responsible for lost or damaged packages we recommend you ship all items through a shipping method with tracking and insurance.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements. Please email us if you have any questions as to whether your item is returnable.
If you need to cancel an order please email us. Orders canceled before shipping will be fully refunded. Please allow 24-48 hours for your refund. Once an order has shipped you will need to follow instructions above for returns.
How do I keep my jewelry clean?
Regular wear keeps jewelry from tarnishing as fast, with soap and water tackling basic maintenance. If a piece acquires more tarnish, polishing cloths and dipping solutions might be needed to get the job done. Please note caution is required with using the dipping solutions on our oxidized pieces, email email@example.com if you have any questions.
Do you provide jewelry repairs?
We stand by our work and provide repairs need-be on our collection. Email firstname.lastname@example.org for details. We only provide repair services on our own work.